Returns & Refunds
When returning products please do the following:
(a) contact us first to obtain a returns number and returns address; and
(b) return your product with a note including details of your name, returns number, contact details, order reference number and the reason why you either:
(i) wish to return your product or cancel your order; or
(ii) the reason why you believe your product is faulty.
Doing this will assist us in giving you a quicker reply when we receive the product and organise a possible replacement. Your product must be returned unused and, where possible, in the original packaging. Please therefore keep the original packaging until you are certain you wish to keep your product. If you do not retain your original packaging, please use similar packaging that will provide similar protection as your product must be received by us “as new” and in a condition for resale.
Return costs will only be refunded if the product is faulty, or if it differs from the advertised product. We are unable to accept responsibility for any parcels returned to us until we safely receive them. Where the delivery of an order is refused, we reserve the right to deduct from the refund the original delivery cost plus the cost of returning the goods to us.
The replace product will be delivered in 4 to 5 working days and in place of refund it will be thru the same online mode in 10 to 12 working days.
What we do about mis-pricings
Despite our best efforts, a small number of the many hundreds of items in our catalog are mis-priced. However, we verify prices as part of our dispatch procedures.
If an item’s correct price is lower than our stated price, we charge the lower amount and send you the item. If a product’s correct price is higher than our stated price, we will cancel your order and notify you of that cancellation.